FAQ's

About ordering and your customer account on www.modestyvienna.com

Where are your products made?

Most Modesty Vienna products are made in Vienna, only our nail polish are made in Italy where we have found a very good know-how on this product.

Can I make a return?

On some products that have been used for hygiene reasons, no, this is not possible. Please refer to our General Terms and Conditions for other cases.

Where do you ship from?

From Europe, of course. Our factory is in Germany. There are several of us working to ensure that your orders arrive safely, and you can contact us here. 

Where can I track my delivery?

You should have received an email with your tracking number. If not, you can check it in your account or ask us for it. 

When will I receive my order?

This depends on the day your order is placed (there are no shipments on public holidays, Saturdays and Sundays). You need to take into account the preparation time and then the transport time. In Germany, you can expect to receive your order within 4 to 5 working days. The end-of-year periods are very busy for transport, as is Black Friday, so delivery times may be longer.

I find that the nail varnishes don't hold well...

Here are the steps for using our nail polish:
The hand and nail must first be manicured (to push back cuticles and soften them) and all the steps for applying nail polish must be followed:

 1. First, wash your hands so that no greasy residue remains on the nail.

2. File your nails 

3. Apply a very thin layer of base (Clean or First Base, Super Base being preferable in case of treatment).

4. Next, always apply a very thin coat of color (do not try to achieve opacity with the first coat).

5. Apply the second coat of color (always thin)

6. Finish with the Top Coat of your choice (Dry Finish for rapid drying, Studio Top Coat for greater resistance over time or Final Touch for greater finesse).